Hotel Playa Encantada

"Very helpful staff, awesome location close to ADO alterna bus station"

"N/A"

"Spacious, clean room. Relatively quiet. Large bathroom, lot of space to your toiletries and magnifying mirror. Shampoo was provided. Big shower with hot water. Comfy beds. Friendly staff. Pool looked nice, did not try though. Excellent location next to ADO Alterna. Lovely cafe around the corner to have healthy breakfast. Wi-Fi was fast. Good a/c and fan. Fridge. Elevator."

"Pillows were really too thick and hard. Room did not smell nice. Old couch. No luggage rack. The view: windows overlooking a busy street."

"Excellent location across the road from ADO bus station where we caught a bus the next day. Very nice clean swimming pool where we cooled off after a long day travelling. Great that there's a lift so no need to carry bags up to the second floor where we stayed. Spacious room for the 3 of us with two large beds. Quiet location and aircon worked well so we would have slept well if son hadn't woken us at 2 a.m. Free morning coffee in the lobby was much appreciated. Nearby supermarkets to buy supplies for bus trip."

"Bed bases are getting a little tatty (but comfortable) and sheets had stains."

"Good location right next to the bus station. Room was clean, bed was comfortable and AC was powerful. We just needed a place to crash between travel and this was perfect."

"Nothing - we were literally in the hotel for 9 hours, 8 of which we spent asleep. Good job!"

"The room was big The bed was comfortable Location great ADO bus station is across the street The room was cleaned every day 2 block from 5th Avenue Great food around"

"The staff was not nice or welcoming They replied hello only when u "interrupt" them...."

"Great all the way around, very convenient for those who are taking the ADO bus, many shops and restaurants around. I'll go back."

"Nothing"

"It was a nice hotel to stay for a short trip, not to much people so you can get some rest"

"It is in front of a school and if you get one of the rooms with city view, you can hear all that noise from the students, and you cannot even sleep during the day."

"Spacious room, nice couch, new air condition, comfortable beds, great pool and garden, super friendly and helpful reception desk stuff. You should know, the beach is about 5-10 minutes walking away."

"Bit less equipment in the kitchen."

"Ótimo custo benefício, próximo ao Centro, ao lado do terminal de ônibus ADO, com o Walmart nos arredores. Tem uma piscina bem legal com mesas em que vc pode utilizar para um café da manhã ou lanche. O funcionário Ricardo que foi o responsável pelo check in foi muito solícito e atencioso com minha família."

"Embora não seja um padrão das hospedagens da Riviera Maya, poderiam instalar um ducha higiênica. Seria um diferencial. Inicialmente nós foi indicado um quarto que não havia sido preparado ainda… mas rapidamente foi feita a correta indicação do quarto. Nada que desabone. Voltando a Playa del Carmen, ficar no Hotel Playa Encantada será minha primeira opção."

"En general el hotel se ve bien y con muy buenas instalaciones. La ubicacion es lo mejor. Aunque mis hijos disfrutaron mucho la alberca"

"Todo estuvo de acuerdo a mis expectativas"